About Training and Development

Training and Development builds skills, fosters careers, and improves organizational units in partnership with other CHR units and campus service providers:

• Coordinates courses publicized quarterly in the Training and Development Catalog in supervisory development, human resource administration, communication, customer service, academic personnel, sponsored research administration, personnel and payroll policies and systems, accounting and finance/purchasing, information technology, health and safety, and individual skill development;
• Delivers specialized departmental human resources training in such areas as Customer Service, Handling Difficult Customers, Communication, Meeting Management, Performance Appraisal, Building Effective Work Teams, Time Management;
• Delivers organizational improvement services to campus departments, including Strategic Planning, Work Process Mapping, and Organizational Assessments designed to increase productivity, enhance operational effectiveness, align structural and human relations components, and improve teamwork;
• Coordinates career development programs, including Professional Development Program (PDP) and Staff Enrichment Program (SEP);
• Coordinates campus participation in systemwide training and development initiatives, such as the Business Officer Institute (BOI) sponsored by the UCOP;
• Provides curriculum development and instructional design services to campus departments and assists in the identification, development and implementation of specialized departmental training for University staff.

© UCLA Campus Human Resources
February 2000