Departmental Training

Departmental impact for a whole group is optimized when a unit's members receive new information and learn new behaviors together. Toward that end, we tailor training to address the unique developmental needs of a department and its staff.

Many of these customized training sessions are developed with and delivered by subject matter experts in other CHR units as appropriate to the topic being addressed. Examples include these:

• Effective Communication Skills
• Dealing With Difficult Customers
• Employment Practices Compliance
• Interviewing and Selecting Employees
• Job Descriptions
• Quality Customer Service
• Meeting Management
• Performance Appraisal
• Time Management
• Work Process Mapping

For assistance in developing customized departmental training to address your unique needs, phone Linda Newcomb at x4-0854 or by e-mail at lindan@chr.ucla.edu.

© UCLA Campus Human Resources
February 2000