Updated On August 14, 2014 - 2:50pm

Administrative Support Certificate

The Administrative Support Certificate is designed to provide comprehensive and practical information for Administrative Assistants and Executive support staff.

Participants will:

  • Learn to effectively navigate the university environment
  • Explore the role of administrative support
  • Build skills that enhance effectiveness

Requirements: The Administrative Support Certificate is earned upon completion of all five (5) Core Courses and the participant’s choice of any two (2) Special Topic Electives, for a total of seven (7) courses. 

Eligibility: The Administrative Support Certificate is targeted for UCLA Administrative Assistants I through III and Administrative Specialists (or equivalent titles).

Certificate Completion: It is recommended that the Administrative Support Certificate be completed in one to two years. Upon completion of Certificate requirements, contact Campus Human Resources Training and Development at ext. 4-0850 to request a completion Certificate. A formal certificate will be sent to you.

Core Courses

  • Business Writing Skills
  • Communication Fundamentals
  • Customer Service
  • Office Procedures for Administrative Professionals
  • Organizational Skills for the Admin Professional

Special Topic Electives

  • Access (any level)
  • BruinBuy PAC Preparer
  • Email Etiquette: Using Email Effectively at Work
  • Event Management: Planning a Successful Conference or Catered Program
  • Excel (any level)
  • Managing Up: Communicating Effectively with Your Boss
  • Payroll Time Reporting for Preparers and Reviewers
  • PowerPoint
  • Project Management Techniques
  • Special Topics in Administrative Support
  • Travel and Entertainment Policy Training
  • Working in a Team Environment


Campus Human Resources, Training and Development
Phone: (310) 794-0850 | Fax: (310) 794-0855

Related Information

Administrative Support Certificate eBrochure