It is rarely effective for leaders to take a cookie-cutter approach to managing people. This self-paced course is designed to teach leaders how to enhance the effectiveness of their interactions by adapting their approach to people based on the nature of each individual, what they want to discuss, and how they think people will respond. By better meeting the needs of each individual, leaders create higher levels of engagement and organizational results. Spending time on this self-paced course will help learners be able to:

• Identify characteristics of individual team members, especially those that can affect the nature of and results of your discussions
• Recognize your personal tendencies and those of your team members and how they may help and hinder your interactions
• Understand the key concepts of the Situational Leadership mode
• Develop strategies and employ behaviors that will take individual differences in mind to achieve better results when leading others.

This course counts as an elective course toward the Management Development Certificate.  It may also be taken individually without pursuing the certificate.

The courses in the Management Development Certificate suite are targeted for managers in particular job classifications.  This course is open to UCLA staff and faculty managers in roles with payroll titles classified at the following levels (including equivalent IT and academic classifications):

• Roles currently classified under the Career Tracks system:
  • MGR1 through MGR4
  • Professional 4 and 5
• Roles still classified under the pre-Career Tracks system:
  • MSP – all levels
  • PSS-5 through PSS-7  

(Note, roles classified at Career Tracks Supervisor/SUPV levels — i.e. job titles that end in SUPV 1 or SUPV 2 — are generally not eligible to take this course.)

Supervisors who are not classified at the levels above but who have attained the Supervisory Leadership Principles Certificate – Enhanced and the Supervisory HR Principles Certificate are also eligible to enroll.

See the Management Development Certificate for additional information.

Please contact learning@chr.ucla.edu with any questions regarding requesting exceptions to this eligibility scope.

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Course will open in the Bruin Learn Platform. Use your UCLA Single Sign-On ID to log in.