Revisions to PPSM 70—Complaint Resolution


Re: Revisions to Personnel Policies for Staff Members (PPSM) 70—Complaint Resolution

Effective July 1, 2012, following University-wide review, the University of California Office of the President has issued revisions to Personnel Policies for Staff Members (PPSM) 70, “Complaint Resolution,” in order to clarify the process for resolving complaints. PPSM 70 applies to Professional & Support Staff (PSS) employees and Managers & Senior Professionals in MSP Grades 1-7.

The revisions better define the rights and responsibilities of both the employee and the University, as well as provide transparency regarding the complaint resolution process. New sections, intended to address issues such as informal resolution and withdrawing a complaint, have also been added to the policy.

The newly revised policy and Frequently Asked Questions are available on the At Your Service website in Related Information. If you have any questions regarding the revisions to PPSM 70, please contact your Employee Relations consultant in Campus Human Resources, or for departments in the Health Sciences, you may contact Healthcare Employee Relations.


Lubbe Levin                                                           Mark A. Speare
Associate Vice Chancellor                                   Chief Human Resources Officer
Campus Human Resources                                  Healthcare Human Resources 



Campus Human Resources, Personnel Services
Phone: (310) 794-3147 | Fax: (310) 794-0865